FAQs
What Shipping Methods Are Available?
We currently offer same-day local delivery in Surrey, Langley, Coquitlam, Port Coquitlam, Port Moody, Burnaby, and Aldergrove from 12:00 AM to 9:00 PM, 7 days a week. Nationwide shipping across Canada is available, with multiple shipping options to suit your needs. Stay tuned for updates!
Do You Ship Internationally?
No. Our online website only allows for orders within Canada. But if you send an email to [email protected] we can discuss further on the possibility of shipping internationally.
How Long Will It Take To Get My Package?
For local orders in Surrey, Burnaby, Coquitlam, Port Coquitlam, Port Moody, Langley, and New Westminster , we offer same-day delivery between 12:00 PM and 9:00 PM , 7 days a week. Orders placed before 6:00 PM are typically delivered within 1–3 hours . For nationwide shipping, we offer next day shipping with multiple carriers to have your order delivered within 2-3 business days.
What Payment Methods Are Accepted?
We accept Cash on Delivery (local delivery only), Interac e-Transfer, Credit Cards (local delivery only), and Cryptocurrency (coming soon). All transactions are secure, and detailed payment instructions are provided at checkout. Choose the method that works best for you.
Is Buying On-Line Safe?
Yes, buying from Sparks Cannabis online is completely safe and secure. We use encrypted connections to protect your personal information and offer trusted payment options like Cash on Delivery, Interac e-Transfer, Credit Card (local delivery), and Cryptocurrency (coming soon). Your privacy and security are our top priorities.
How do I place an Order?
To place an order with Sparks Cannabis, simply log in or create an account on our website. Once you’re logged in, browse our products, add your selections to the cart, and proceed to checkout. Make sure your shipping details are accurate and complete to avoid delays. All customers must verify their age with a valid government-issued photo ID at the time of delivery.
How Can I Cancel Or Change My Order?
Do I need an account to place an order?
No, you don’t need an account to place an order with Sparks Cannabis. Simply text us at +12362334848 the products you wish to order, provide your delivery details, and verify your age with valid government-issued photo ID. Fast, easy, and hassle-free ordering—every time.
We encourage you to order online which allows you to have access to discounts, and promotions that are exclusive to online ordering.
How Do I Track My Order?
Please click on our Tracking Order Page and enter your order id and email for latest status update on your delivery / shipping.
How Can I Return a Product?
t Sparks Cannabis, customer satisfaction is a top priority. Due to the nature of cannabis products and health regulations, all sales are final. However, we are committed to resolving any issues that may arise.
Returns & Exchanges
We do not accept returns or exchanges for any products unless one of the following applies:
• The wrong product was delivered
• The product arrived damaged or defective
• The item is missing from your order
Requesting a Resolution
If you believe your order qualifies for a replacement or partial refund, please contact us within 24 hours of receiving your delivery:
• Email: [email protected]
• Phone: +12362334848
Include your order number, a description of the issue, and clear photos of the product/packaging.
We reserve the right to approve or deny any refund or replacement request at our discretion.
Non-Returnable Items
• Opened or used products
• Edibles, concentrates, or flower that have been tampered with
• Products reported after 24 hours of delivery